Business Update – Covid-19 Guidance

During the Covid-19 pandemic, DTM have adopted a heightened, pro-active approach to the safety of our colleagues, suppliers, and customers whilst always following the current government advice. This principle has not faltered, and we must therefore reflect on the Prime Minister’s briefing of January 4th and consider if any additional measures are required.

We can therefore confirm the following:

• Our Customer Service Centre remains operational 24/7 – 365 and as demonstrated during recent months will operate seamlessly to ensure that there is no disruption to services offered.
• As a business we have continued to permit home working and will continue this as standard practice to minimise risk to all.
• Field based Key Account Managers and Regional Operations Managers are available via email, telephone and a variety of video hosted platforms. We are endorsing a policy of essential travel only and therefore face-to-face meetings cannot take place.
• We continue to work closely with our service partners. Whilst DTM have not enforced a suspension on routine fleet inspections and non-urgent works, we have been made aware of changes that service partners themselves have made to minimise the spread of the virus to ensure the safety of all. Consequently, you may experience some delay or temporary non-attendance in exceptional circumstances.

Throughout the pandemic, DTM have maintained service to our customers by working respectfully and collaboratively across the supply chain. We will continue to do this and rise to the challenge of these next few weeks to ensure the safety and wellbeing of everyone involved in the businesses and communities we serve.

I would like to extend my personal thanks for your patience, understanding, and continued support.

Best Regards,

John Matthews
Managing Director